Frequently Asked Questions
Everything you need to know about your Empress Clothing experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Do you offer international shipping?
Yes, Empress Clothing ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Empress garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Generally, washing in cold water and hanging to dry will extend the life of your clothing.