Returns & Exchanges

At Empress Clothing, we want you to feel like royalty in every piece you wear. If your selection isn't a perfect fit, we offer a seamless 30-day return and exchange window for all unworn garments with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.

3

Package and Ship

Securely pack your items in their original packaging to ensure they arrive in pristine condition, then drop the package at any authorized carrier location.

4

Receive Your Refund

After our quality control team inspects your return, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing